"Inconvenient delays with my appointment"

I was told to book an appointment at the outpatients hand clinic during 9-5 working time so I booked the day off work in order to go to this appointment. I arrived on time, booked in and was made to wait almost an hour before I had to ask a nurse myself when my appointment would be. It is only then I was told I was given the wrong date for my appointment so to come back two days later.

This was a big inconvenience, however it is essential for my recovery so I returned two days later having taken another day off work. I arrived to be told the doctor was not available so there was nothing that could be done and I would have to rebook and go home.

If that wasn’t a big enough issue, maybe the fact that when I arrived for my weekly physiotherapy appointment I was not seen until an hour and half later. The nurse gave no excuse or reason for this. I really felt that she did not care that I have been inconvenienced.

I do not pay my taxes every month for this kind of service, and to feel that my time doesn’t matter to anyone. I also do not expect to encounter this kind of attitude. I believe this is totally unacceptable and something has to be done or matters will be taken further.