"Outstanding care"

About: East Surrey Hospital / General surgery

(as a parent/guardian),

My 12 year old daughter came to Outwood Ward for day surgery.

Both nurses on duty, although extremely busy, were excellent with her as she was very nervous.

One however was outstanding. I want to commend Ellen Parker for the way in which she explained every detail of what would happen in an accessible way without patronising my daughter or scaring her. She really had an excellent manner and an ability to multi task, somehow reassuring my daughter whilst making beds and preparing for new patients.

Please pass on many thanks.

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Responses

Response from Rebecca Mintrim, Communications Officer, Communications, Surrey and Sussex Healthcare NHS Trust

I am very pleased to hear that your daughter felt reassured by our staff and every aspect of her care was explained to her in an appropriate way.

Thank you for taking the time to share your kind words and in particular commending Ellen, your comments have been passed to the Outwood Ward team.

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