"Highest quality of care but problems with signage"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

Broke my leg while on holiday in Madeira. Arrived at Minor Injuries Clinic on Tue given appointment to see consultant, Mr Shaw, at 9. 20am the next day.

Returned on the day after that for minor adjustment of plaster. During my 3 visits I was given the highest quality of care from highly professional & friendly staff.

The new building looks lovely but being on crutches I did encounter some difficulties. I had great difficulty with the manual doors. (I thought in a new hospital all doors would be automatic). Another problem is signage. The sign to the Plaster Room is very insignificant on the wall at the side of the doors there are no main signs for it. The Plaster Room (& sign) is beyond double doors. Above these doors is NO ENTRY sign + STAFF ONLY.

I also saw many elderly infirm people struggling with their equally elderly carers having great difficulty - and not a wheelchair in sight. Patients must face great difficulty on a daily basis.I don't think physically, the entrance to the building is not patient friendly.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for your very kind feedback.

In relation to the lack of automatic doors, the Facilities Team will look into this for you, however, there are many doors that act as fire doors and in order to make them open automatically they need to be reconfigured and linked to the fire alarm systems, to ensure that they still operate as fire barriers but are easier to access day to day. The Facilities Team are looking at these changes at the moment to assess their feasibility and most importantly their safety.

They will also look at the signage difficulties you identified to see if there is anything we can do to make wayfinding easier in the future,

Many thanks for your feedback.


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