"Stifling heat inside building"

About: Community Health Services / Phlebotomy

(as the patient),

My mum and I attended the blood clinic the other week at 10.45am.

The weather was very humid, as we entered the premises the heat inside the building hit you even worse, as we made our way to the first floor, no windows can be opened, after a while you begin to feel sickly.

When you get called through in the room itself no window can be opened. How do the staff cope? They have fans but they are just circulating the self same heated air. The building should have air conditioning or windows that can be opened in that space.

Luckily we didn't have to wait long, as it was stifling, good job the sun wasn't out it would have been worse.

Can I say how great the nurse was who took our blood. Thank you.

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Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Racoon713,

Thank you for your feedback regarding the building when you attended for your phlebotomy appointment.

The building is monitored and maintained by the facilities management company and at times the building does become very warm particularly when the temperature outside is raised. At these times we report this to facilities management who check the temperatures are within working limits. Thank you for bringing this our attention and we will ensure that they are aware of this.

We value the positive feedback regarding the phlebotomist and will pass the comment onto her.

Kind regards,

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