"Understanding & empathy at excellent centre"

About: Eddercliffe Centre Locala Community Partnerships CIC / Community COPD service

(as the patient),

Being introduced to the staff at Edercliffe Physiotherapy Centre, first "at Home" and the centre itself was the best thing that has happened to me since leaving hospital in Dec 2011.

Having fractured my spine and broken a shoulder my balance was completely lost and confidence at rock bottom. Emma, Claire & Paula worked with me at home, having assessed me, they showed me exercises to do. Claire & Paula were both very understanding and I developed an empathy with both. They encouraged me to try hard to do the exercises daily.

Later at the centre I met Helen the physio in charge who explained the structure of the session and introduced me to the other people in the group. Helen is very professional and encourages everyone making them feel valued and respected. If you need a rest because of exercise related asthma or other breathing problems you are encouraged to do so. I met Paula again.

Other physios involved when I progressed to the gym were quite gentle, Amanda who is very very concerned & supportive & fun loving, Debbie who helps you relax & like the others gets the best out of you.

This centre is an excellent facility. If given the opportunity to attend, please avail of it.

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Responses

Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships

Hi Lofty334

I have just been going through our responses on Patient Opinion and have noticed that you never received a personal response for this posting. May I firstly apologise as we do try and respond to every posting individually and secondly thank you for your comments which have now been passed on to the team.

I do hope your improvement has continued.

Thanks

Gemma

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