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No appointment offered

Posted By Hiker146

"No appointment offered"

About: Telford referral and quality service (TRAQS)

(as the patient),

Notified of appointment promptly. Just as promptly cancelled. Quote "at this time we are unable to offer you a further appointment. "

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Responses

Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG 11 years ago
Sharon Clennell
NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS,
NHS Telford and Wrekin CCG

TRAQS manager

Submitted on 17/08/2012 at 16:20
Published on Care Opinion on 21/08/2012 at 08:32

Please accept my apologies regarding your appointment being cancelled. When the patient advisors at TRAQS book your appointment we book the appointment on a live system whilst on the phone wiht the patient, we have no control if the hospital or other healthcare setting then subsequently cancels this at a later date., they may cancel it for a variety of reasons, which are unknown to us.

If you need further advice or help please contact the TRAQS patient line on 01952 580441, where a team of advisors will be happy help.

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