"Stupid car park!"

About: Heartlands Hospital / Trauma and orthopaedics

(as the patient),

I was late for my physiotherapy appointment by ten minutes because I'd been driving around the car park for twenty minutes trying to find a space. I had to park in an undesignated spot in the end, or risk losing my appointments.

Why does the car park continue letting people in when there are no spaces available? Why do patients and visitors share a car park?

PLEASE sort something out so that patients can park when they have appointments to attend.

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Responses

Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust We are preparing to make a change

picture of Simon Jarvis

Dear Kitakata

Thank you for your email and I am sorry to read about the difficulty you faced trying to park. The extremely high volume of vehicles (including ambulances dropping off and collecting non emergency patients, delivery drivers, taxis and familes coming in to pick up or drop off ) unfortunately means the one-in / one-out system you describe would struggle to cope.

However, I am pleased to say that we are about to launch a major 2 storey extension to the car park away from the main drop-off area which will introduce several 100 new spaces for patients. The barrier system you describe is currently being reviewed for this new car park when it comes into operation early 2013.

Best wishes

Simon Jarvis

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