"I've been given the right tools, now it's down to me to use them"

About: North Staffordshire Combined Healthcare NHS Trust / Addiction services

(as a service user),

The service (Edwards Myers Centre) was recommended to me by my support worker at East Cheshire Alcohol Services. I had never done a detox (alcohol) before and found the thought of it quite daunting and a bit scary but knew it was something I had to do.

As soon as I arrived I was made to feel very welcome and all the staff were very friendly. The centre was very clean and tidy as was my room. I was informed very clearly about the rules and regulations and what to expect during my stay here, as was the medication, assessments and support that I would be given. The atmosphere was relaxed and friendly and I felt I could talk to any member of staff if I was in need of anything or if I had any questions.

I had a very pleasant experience under the circumstances and would recommend the service to anyone who needed it.

I have come out a stronger and more positive individual been given the right tools and now it's down to me to use them.

Thank you.

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Response from North Staffordshire Combined Healthcare NHS Trust

Thank you for taking the time to comment on your stay, and for the praise regarding the care and support from the staff which we ensure gets passed onto the Edward Myers Team.

We will also ensure that your comments regarding the the cleanliness and tidiness of your room are passed onto our staff in domestic services.

It is pleasing to hear that you are doing well and I hope you continue to make good progress.

With kind regards and much thanks

Pat Fraser

Patient Experience / Patient Advice & Liaison (PALS) Lead

on behalf of the Edward Myers Unit

Response from Kathryn Rhead, Patient Experience Team, North Staffordshire Combined Healthcare NHS Trust

The Trust values feedback as very important information about how our services are perceived, we utilise the feedback in the ongoing development of the services we provide.

It is good to hear that your experience of the Edward Myers Centre was so positive and please be assured that your comments will be fed back to the team.

Thank you for taking the time to share your experience.

With kind regards,

Tina Mottram

Centre Manager

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