"The treatment I received at Accident and Emergency"

About: Royal Bournemouth General Hospital / Accident and emergency

(as the patient),

This all happened at The Royal Bournemouth Hospital on a recent evening. I will try to be brief.

I cut my toe on my left foot while training. It was so deep you could see all the white fibrous tissue on the inside, maybe my tendon or bone, not too sure to be honest.

My instructor took me straight away to the A&E. I was bleeding a lot, after 10 minutes waiting on the reception one nurse came and put a temporary bandage on it, few moments later she took me to a bed inside the ward and left me there, waiting, for 3 hours! With nothing. She said I was gonna get an x-ray on my foot to check if was any damage to the bones. But nothing.

The only thing that happened was that after 3 hours a doctor which I cant recall the name, came in and took the bandages off to "take a look". They said another doctor, more experienced, would come to check if I would need stitches.

About 30 minutes later another nurse came into the room where I was and started "cleaning" the wound to put on those strips. The thing is, she barely cleaned the wound or anywhere around it, and started putting the "strips stitches" to close the very deep cut I had.

I then asked her what about the doctor that was coming? And she said that I wouldn't need anything and that the doctor that had just seem me 30min ago, was new and didn't know much. I was in shock. So I asked her questions about the cut and if those strips and glue would be enough and if I wouldn't need an x-ray etc, because I was worried. That was when she started being extremely rude.

She shouted that I would not need any stiches or the x-ray or that I would need to rest, she told me to put my trainers and go to work on the next day, that it would be fine. I was confused. I could not believe what I was hearing. Please believe me, I am not joking, the cut is really deep, and it hurts right now. (I've got the pictures to prove).

I could not stand up and walk normally, and asked if I could have one of those crutches, she kind of laughed and said: definitely not. I told her I was confused and afraid the cut would open again, and she replied rudely again saying: I already told you! You won't need anything, its nothing serious!

Ok, I understand that are multiple worse scenarios, but I don't think it is right to treat any patient like she treated me. I felt humiliated and could not find words to argue. I just became silent. Moments later, she stood in front of the room and I felt she said it out loud so everybody could listen to her being "polite": "Hi darling you are free to go". So sarcastic, pretending that her treatment to me was exceptional.

Anyway, now I am here in my room, in pain, with the cut still bleeding on the edges and I can't walk without the pain increasing and without feeling very insecure with the dressing she did. After all this, I can't believe I am still bleeding. This is absurd, and I would like to report her but I don't know where to go, or who to speak to so that nobody gets ever treated like this again in that excellent hospital.

Something has to be done, this is wrong! It is very wrong!

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Your experience is of considerable concern to us and we are grateful to you for posting your account of what happened as we would like to discuss this with you. If you are still worried about your injury, please arrange to see your GP or come back to the emergecny department and we will reassess you.

Please can you contact us so that we can find out some more about what happened. You can contact the Patient Advice and Liaison Service on 01202 704486 or the complaints manager on 01202 704452. We can then arrange to talk to you and address all of your concerns.

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