"My husband was let down on aftercare"

About: East Surrey Hospital / Urology

(as a relative),

My husband was blue lighted to the A/E in June 2012. Transferred to the HDU unit, operated on and discharged a few days later. The operation was a life saving one and we appreciated everything that the hospital did. The care in hospital was excellent.

Once he was discharged that is when his problems started.

He was discharged with no antibotics and no dressings. After 2 weeks we could both see that his recovery was not as it should have been and his health was deteriorating. After several phone calls to the consultant's secretary to try and speak to the consultant who performed the operation, I was told that the consultant 'doesn't talk to the general public' and was told to go back to the GP. We eventually got an appointment with the consultant.

They said they would order an urgent scan and that the problem was 'bruising' from the operation'. 2 weeks we waited for the URGENT scan - and all that time his health was getting worse.

The radiologist who did the scan took one look at him and immediately said he had an infection and that she would put that in her notes.

3 days after the scan, I phoned the secretary to see what the scan showed. The message from the consultant was 'post op inflammation' and they would see him in August.

My husband was admitted to A/E again in July and operated on again 2 days later. The infection had turned to abscess, and they had to remove one of his testicles.

A formal complaint will be lodged and we will also be taking legal advice. Why am I having to describe my husband 'private parts' with a secretary? Why was nothing done for him sooner after several phone calls to get something done? Why was he discharged from hospital without antibotic/dressings?

He lost his testicle - and if something had been done sooner, before the infection took hold, and after 6 weeks we were still being told it was bruising from the op, he would not have been admitted again and go through another operation.

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Responses

Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Dear Jackoo,

I'm so sorry for the distress caused to you and your husband. Please do send in a formal complaint as we need to investigate what happened in this case and speak to the consultant involved.

I know it won't help in this instance but if you ever have any problems contacting people in the future our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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