"Kindness and consideration at Good Hope Hospital"

About: Good Hope Hospital / Gynaecology

(as the patient),

I was nervous about going into Ward 2 at Good Hope Hospital in Sutton Coldfield, to have a gynaecological operation. I need not have been concerned because I met with kindness and consideration all the way.

The staff were wonderful, worked as a well knit team, and were cheerful when I felt down. I had pain after the operation, but this was dealt with quickly and efficiently.

The food was variable. One day I had a tasty roast chicken lunch, the next evening, on choosing cauliflower cheese I was presented with an unappetising grey mush!

The medical treamtment was excellent

The nursing was excellent.

The food definitely needs the "Jamie Oliver" touch, as I suspect people who spend weeks in hospital, do not benefit from a healthy diet - thus compromising their recovery.

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Responses

Response from Susan Moore, Executive Lead Director, Good Hope Hospital

picture of Susan Moore

Thank you for your comments -it's really important we hear about our services.

I will talk to the catering manager about variabilty with the food and update you as soon as I have some news .

I hope you are feeling better and are recovering at home.

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Response from Michelle Errington, Associate Head of Midwifery, Heart of England Foundation Trust

Thank you for your positive comments regarding the care delivered by the staff on ward 2. We continually strive to deliver a first class service to our patients, ensuring their journey with us is a positive one. I will pass on your comments to all the staff on ward 2.

Tracey Nash, Gynaecology Matron.

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Response from Susan Moore, Executive Lead Director, Good Hope Hospital

picture of Susan Moore

I have spoken to the Catering Manager -the food has recently been evaluated and it fared very well by the patient panel. They are going to check on the presentation though.

Sue Moore

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