"Lack of communication at Urology clinic"

About: Cannock Chase Hospital / Urology Stafford Hospital / Urology

(as the patient),

In my opinion there is a lack of communication, with the clinics always running late. Some urology drs appear to have a don't care attitude.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear Malikk,

I am sorry to hear that you were dissatisfied when accessing this service recently. I apologise for the fact that your experience was poor due to a long wait, poor communication and staff attitude.

We really try hard to improve our services based on the comments we receive from our patients and would therefore like the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you would be willing to contact Catrina Cornwall, the OutPatient Manager on 01785 257731 Extension 2172

Regards

Angela Grocott, Head of Patient Experience