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Care Opinion

Seen for painful eye at Huyton Walk in Centre

Posted By colourful947

"Seen for painful eye at Huyton Walk in Centre"

About: Knowsley NHS Walk-in Centre, Huyton

(as the patient),

On Monday I attended Huyton Walkin Center, during the day at work my eye had been very painful and watery, any kind of close work had been increasingly painful and uncomfortable.

I arrived at about 4:45pm and was seen quite quickly by a triage nurse called Claire who was helpful and also informed me about the lengthy waiting time, which had been a similar length all day (about 2 hours).

I was eventually see by another nurse and after a thorough examination she asked for a colleagues opinion and they both agreed I should attend the St Pauls A&E at Royal Liverpool Hospital, which I did.

A scratched cornea was diagnosed so I was glad that what I initially thought was a trivial matter was taken seriously. I left the walk in centre at 7: 30pm.

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Responses

Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust 11 years ago
Kelly Owen
PALS Officer, Patient Advice Liaison Service,
Community Health Services at 5 Boroughs NHS Foundation Trust

Submitted on 30/07/2012 at 11:27
Published on Care Opinion at 14:07

Dear colourful947,

Thank you for you taking the time to leave feedback following your treatment at Huyton Walk in Centre, our service users views are very important to us.

I will ensure the staff concerned receive your comments.

Kind regards,

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