"No bed in emergency department"

About: St Mary's Hospital / Gynaecology

(as the patient),

I am very sorry to state that in the emergency department at St Mary's Manchester University Hospital, there was no bed to lie upon.

I was two months pregnant and was unable to sit on a chair but unfortunately there was nothing of comfort except waiting for my number on the chair as I was in labour/miscarriage pain.

The moments I passed were unbelievably troublesome.

I would request that at least one bed should be there so if the patient can't sit they could lie upon it.

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Responses

Response from Eve Koutidou, Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department, Central Manchester University Hospitals NHS Foundation Trust

I was very sorry to learn of your experience and that this was not as we would expect when you attended the Emergency Gynaecology Unit at St Mary’s Hospital. Please also accept my condolences following the loss of your baby.

I would like to thank you for your feedback - we aim to use feedback as an opportunity to make changes and improvements to our services wherever possible. I hope it will help if I explain that the Emergency Gynaecology Department has 3 examination rooms which have couches/beds for patients to lie on when needed. When a patient attends the department a thorough assessment of their condition is made and a decision taken as to where the patient should wait for treatment or further investigations, this is usually either in the waiting area or in an examination room. Pain relief is provided if necessary and if a patient is experiencing heavy bleeding or lots of pain it is usual practice that they are taken to a room to be examined. Patients that wait in the waiting room are advised that if they experience increased pain or bleeding that they should inform a member of staff who will assist.

Your experience has been discussed with the staff in the Emergency Gynaecology Unit so that they can understand the impact it has had and give thought to ensuring that other patients do not experience the same issues as you did.

I have responded to your concerns based on not having the full details of your case, if you would like to discuss any ongoing concerns in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft. nhs. uk and they will ensure that a member of staff is able to respond to you directly.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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