This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unfair wait at Ashley House

Posted By Rain498

"Unfair wait at Ashley House"

About: Ashley House / Recovery service

(as the patient),

My appointment was for 9. 20am. I had to pick my little boy up from nursery at 11. 30. It’s now 11. 24. It’s not fair to be told or left for 4 hours.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicola Guthrie, Halton Integrated Recovery Service Manager, CRI 11 years ago
Nicola Guthrie
Halton Integrated Recovery Service Manager,
CRI

It's my job to ensure that Ashley House is a safe and effective service that offers a warm and friendly space in which people can consider their experience with drugs and or alcohol and plan their future direction.

Submitted on 20/10/2012 at 08:55
Published on Care Opinion at 10:41

Hi Rain 498,

I’m really sorry that you had such a long wait for your appointment and I appreciate the negative impact this had on your day.

At Ashley House we are committed to continuous improvement and your comment will really help this process. We have a group of trained peer mentors within the service and following on from your comments I will be working with them to ensure the reception area is managed in a warm, friendly and efficient way.

I apologise for the experience you had and can assure you we will be working hard to make sure it doesn’t happen again.

Many thanks

Nicola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Chris Hirst, Senior Practitioner engagement team, Halton Integrated recovery service, Halton Integrated Recovery Service 11 years ago
Chris Hirst
Senior Practitioner engagement team, Halton Integrated recovery service,
Halton Integrated Recovery Service

Submitted on 21/10/2012 at 19:27
Published on Care Opinion at 21:14

Hi Rain 498,

Again apologies for the long wait and the negative impact this had on your day. If this for some reason happens again please ask for Chris at reception and I will try and resolve the situation.

Many thanks

Chris

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k