"Called to make an appointment - told I'd get a letter"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Also Confused (as ),
I called today at around 11. Although I was first in the queue I still have to listen to ringing for 10 mins. (Music might have been nicer.)
After giving all my details I was put on hold a further 3-4 mins whilst my information was checked. (a beeping noise! again music might be nice)
Only to be told that the department I need to see don't have any appointments, and that they will send me a letter with an appointment in 2-3 weeks! So I called, it cost me money, just to be told I'd get a letter! It makes me wonder why DART are even in existence?
My last doctor referred me to a specialist, I got a letter with an appointment. I didn't need to call someone to be told I'd get a letter. With large budget cuts I am surprised this service has survived. I found it an irritation rather than a help.