"Poor communication and lack of consideration"

About: Northern General Hospital / Trauma and orthopaedics

(as a relative),

My husband received a letter to attend the orthopedic clinic and a week before the appointment had a recorded phone reminder to attend the orthopedic clinic.

Yesterday he attended this clinic and was told he should have gone to the hand clinic which is 15-20 minutes walk away. On getting there he was told that he should have gone for an xray, which was another 20 minute walk away.

When he returned to the hand clinic it was closed and in darkness. He found a buzzer and was let in by a member of staff.

This is not a positive or inclusive way to treat patients who may be in pain and anxious. This is typical of the NGH, lack of pathways or joined up treatment. In my experience the Royal Hallamshire can manage to be efficient and inclusive so why can't NGH?

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us about your husbands recent visit to the Northern General Hospital.

We are very sorry to hear of the difficulties you encountered. This does not meet with the standard of care we strive to provide and we would be grateful if you would contact our Patient Services Team on 0114 271 3085 or email PST@sth.nhs.uk for us to obtain further information and investigate the issues you have raised.