"Time at Diana Princess of Wales & the Beacon"

About: Diana, Princess Of Wales Hospital / Older people's healthcare The Beacon

(as a service user),

I found my time at The Beacon far better than my time in DPOW hospital. You get individual attention and the meals are great.

Thank you for all your help.

At the hospital, I struggled to get answers from the hospital staff. Someone would say they would get back to me but they never did.

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Response from Northern Lincolnshire and Goole NHS Foundation Trust

We're sorry you didn't have a good experience with ourselves and would like the opportunity to investigate and put systems into place to ensure do things right in the future.

We'd like it if you would contact our Patient Advice and Liaison Service to allow us to do this.

Many thanks

Response from North East Lincolnshire Care Plus Group

Thank you for taking the time to leave positive feedback about the Beacon, I will ensure that our team are aware of your kind remarks.

Many thanks

Kirsteen Redmile

Head of Service – Intermediate Care