"my mother's poor treatment at Heartlands"

My mother is in ward 9 at heartlands hospital.

The care that she is receiving is in my opinion way below standard. The staff are not helpful towards family members.

My mother is very poorly and very confused. She is unable to swallow fluids safely and needs them thickened and with a straw. When I went to visit a nurse was giving my mother a drink of water without thickener and without a straw, this is very harmful as it could go onto my mothers lungs. we asked that when the SALT team go to assess my mother the nurse should inform us.

They did not call us and we were told that they never had our contact numbers. Strange how we have given our contact numbers 4 times so far.

Her urine output has not been measured and forms today have not been filled in. When I pointed this out and asked for an explanation the nurse said that she would find out took the notes and never returned them.

I am very unhappy with this hospital and in my belief this hospital needs closely looking at!