"Mammogram felt like I was at Tesco"

About: Western Infirmary/Gartnavel General

(as the patient),

I had my first mammogram appointment post mastectomy yesterday it was horrible I felt like a customer on Tesco checkout the procedure is embarrassing enough without feeling rushed around and rushed in and out

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for your feedback, I was very genuinely sorry to read that your experience was as negative as you described here and we would certainly want to look into the circumstances more fully if you would allow us to do so.

It is important we learn from all experiences, good and bad.

If you are able to provide some further detail we can take this forward for you, which might not help reverse your experience, but might improve matters for others.

If you are willing to do so please leave your name and other details on

complaints@ggc.scot.nhs.uk

so that we can address this for you.

Paul

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