"my brother is terminally ill how dare his valuable time be taken so lightly"
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
Posted by poorshow (as ),
I accompanied my brother to one of many appts at heartlands hosp yesterday, he is undergoing treatment for multiple myloma and is terminally ill.
having received a call cancelling an appt for alung function test, he was instructed to report to ward 19 early, for a 1. 30 appt in the respiratory physiology.
the receptionist at ward 19 instructed him to go to the resp phys dept immediately and gave directions how to get there, we arrived there at 1. 10 no staff apparrent! after a few mts an engineer appeared and informed us as all staff were at lunch, and we had no appt, he would "slot us in"
at 1. 50 staff started to appear asking names and once again dissapeared for afurther approx 10mts. my brother is terminally ill how dare his valuable time be taken so lightly by in general not very pleasant or efficient staff! . we returned to ward 19 and eventually seen there at 3. 35.