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The importance of patient feedback

Posted By Student nurse 2

"The importance of patient feedback"

About: Learning disability services

(as a staff member),

Today I have been able to learn about the importance of patient feedback, this has enabled me to see the positive effects on delivery of care.

I now recognise how to gain feedback in various ways and different methods, I will use these different techniques for the future to make positive changes.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 03/07/2012 at 20:10
Published on Care Opinion on 04/07/2012 at 10:49

picture of Jane Danforth

Thank you for sharing your feedback.

I hope you will be able to tell others about the value of feedback and in doing so help to change and improve services.

Good luck with your future studies.

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Response from Tim Wood, Manager, NOTTINGHAM FOCUS ON WELLBEING 11 years ago
Tim Wood
Manager,
NOTTINGHAM FOCUS ON WELLBEING

Support Adults with mental health difficulty to recognise and act on their aspirations.

Submitted on 05/07/2012 at 09:26
Published on Care Opinion at 09:47

picture of Tim Wood

It is good to hear that you have experienced the huge value that can be gained from using Patient Opinion.

In these times of reducing budgets it is important that we use such mechanisms to ensure that the development of the services that we support are patient focused, which meet commissioning criteria and the aspirations of the Trust.

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