"Confusion and delays in being treated for a man injured in an accident"

About: Scottish Ambulance Service

(as other),

There was an accident recently where a man was injured. After the accident, which happened half way up a steep field, the patient managed to phone for help and an ambulance and helicopter were called.

After much debate, and with the patient in great pain, with help from local people the patient was carried by stretcher up to the top of the hill to the helicopter.

It was then decided that as the D and G Royal Infirmary was only a few minutes away, he should go by ambulance and so he was carried all the way down again to the ambulance at the bottom. He ultimately went to the Southern General by road and so could have gone direct by helicopter.

I understand from the helpers that other aspects of the incident were unsatisfactory. I am reporting this on the instructions of the patient's employer.

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Responses

Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service

Dear Top Cat

Thank you for your feedback about our response to the man who was injured in a steep field.

We would be happy to look into the role of the Scottish Ambulance Service in response to the patient.

In order to do this, the request must come from the patient, or from someone who has written consent from the patient to make a complaint on his or her behalf. I have included a web address for one of our web pages, which provides guidance on how to do this. Please just cut an paste the line below into your web browser..

http://www.scottishambulance.com/TheService/complaint.aspx

Following this route would allow the Service to gather more information about what happened during the response to this incident. This also means the Service would respond directly to the complainant.

I hope the patient is making a good recovery.

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