"I prefer coming to Mount Gould, it's quieter and the staff are lovely"

About: Livewell South West Sentinel Healthcare Southwest Community Interest Company / Dermatology (skin)

(as the patient),

It's very nice here at Mount Gould. I'd heard about it from other people and there's a shop here.

I come for the Dermatology service. All the staff are so nice. Dr Roediger is so very helpful - noted all my points, sent to my GP, and had a biopsy at the same time which saved me having to come back again (plus I had a blood test).

I think the centre is fairly new, but I can remember Mount Gould from donkeys years, high up and bright.

I have a preference for coming here, Derriford's like a hotel, I've only been there when visiting, I've not been a patient there, but it's quieter here - it's all hub hub there.

There are comfy chairs here too, which matters a lot when you have osteroperosis of the spine.

It's quite a nice place for the elderly, I imagine they see a lot of elderly patients here. Lots of my friends think the same of the services here - and everyone likes the nice little cafe!

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Response from Sentinel Healthcare

Dear beth16

Thank you for sharing your story.

We are pleased your experience has been so positive and that the services including the shop have been useful to you.

The staff including Dr Roediger will see the comments you have made so on their behalf thank you very much for the feedback.

Wishing you all the best for the future

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Response from Wendy Hill, Livewell South West

Dear beth16

Thank you for your positive comments about the atmosphere, comfort and cafe you and your friends have experienced during visits to the Mount Gould site.

I will share these with the relevant staff

Kind Regards

Patient Experience Manager

Plymouth Community Healthcare

Kind Regard

Patient Experience Manager

Plymouth Community Healthcare

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