"Repeat prescription problems"
About: Lerwick Health Centre Lerwick Health Centre Lerwick ZE1 0RB
Posted by Mam (as ),
I feel the repeat prescription service from Lerwick Health Centre is a shambles.
Myself and two of my children need repeat prescriptions. For as long as I can remember in the 2 years that we have been with Lerwick Health Centre I can't remember a time when I have successfully phoned for a repeat prescription and it has been delivered to the correct pharmacy on time.
This week I phoned on Monday morning to order a prescription for my son and for it to be delivered to Boots. I phoned Boots on Wednesday afternoon and Thursday afternoon and there was no prescription.
On phoning the Health Centre, it turns out the prescription was there, and hadn't been sent to Boots although that was written on the prescription. I felt the person I spoke to on the phone couldn't have seemed less caring, or less helpful, if they had tried. They said it was just an error and that 'mistake's happen'.
Well mistakes happen quite a lot in there. Sort it out please NHS! This is just one example of hassle and mistakes I have had with Lerwick Health Centre and repeat prescriptions.