"Feeding back on Ward B50 June 2012"

About: Nottinghamshire Healthcare NHS Foundation Trust

(as a staff member posting for a patient/service user),

The patients on ward B50 regularly meet with staff and the involvement team to talk about life on the ward. The June meeting was all about care and any issues that people wanted to raise.

One patient was full of praise for the staff and commented, 'Staff will listen, they are very supportive. I like the fact that staff don't wear uniforms as it breaks down barriers.' They have the personal touch and I don't feel restricted as staff are very flexible.'Another patient commented on feeling safe whilst on the ward'.

An issue was raised about a cordless mobile phone that was requested for to help with privacy for patients when making calls. Unfortunately this request had been turned down. Patients felt it wasn't much to ak for as it was quite cheap to purchase and would mean that patients could have some privacy when talking with their families. They asked again if this could be reviewed and reconsidered?

2 other issues were raised. One was about the smoking policy. It was explained to the patient that we are a no smoking trust. The patient accepted it was sensible but he found it hard to smoke less.

Big name badges were also mentioned again as some patients found it hard to see the exisiting name badge where the writing was small.

The ward manager also let people know that the pahramacist Sarah Brennan was available to see patients to talk about their medication.

Another patient concluded the meeting by saying that he was receving brilliant care and that individuals count on Ward B50.

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Responses

Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust

Thank you for posting the information from the patient meeting. It was great to read the positive comments about the care on the ward: patient centred, supportive and safe as well as the avaiability of the pharmacist to discuss specific items around medication.

I will gain more feedback regarding the phone and the name badges and post an update.

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Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust

I have been in touch with the ward manager, matron and telecomms dept. The ward will be moving to Highbury Hospital later this year and there will be a specific phone for patient's use it will not be cordless as they are not available on the CISCO phone system which is in place there.

In terms of name badges the ward environment coordinator has some spare larger badges which the ward manager has prompted team members about .Also the ward does have a large photo board by the nursing office and all staff are identified with their name next to their picture. Hope this helps.

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