"Appointments promised, still waiting."

About: East Surrey Hospital / Ophthalmology

(as the patient),

I recently suffered what appears to have been a T. I. A. and for half an hour lost all my right side of the field of vision.

I visited my local GP surgery the following day.

My GP contacted the East Surrey Hospital and told me to visit Limpsfield Ward later the same day.

I visited the ward and after waiting for some time, I was seen by an opthalmologist. She checked my eyes very thoroughly but did not have the equipment to check for blind spots.

The doctor told me I would be contacted a few days later with appointments for the other eyes tests and a scan on my neck.

Despite many phone calls the the hospital and further visits to the GP surgery, I still await these very necessary tests nearly two weeks later.

According to the NHS website a TIA is treated as a medical emergency, so why do they not seem to be bothering to arrange these other tests I need?

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Responses

Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Thank you for commenting on your experience at East Surrey Hospital.

Without more information it is difficult to know if you have had a TIA, however, we run a TIA clinic every morning in our Acute Medical Unit at 8.30am and would be happy for you to come along to talk to a consultant.

Please be aware that you shouldn't eat after 10pm on the evening before the clinic and only drink sips of water and you may be there for quite a few hours as test are carried out. Our clinical lead for TIA is Dr Natalie Powell who can be contacted through her secretary on 01737 768511, extension 2994.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust We have made a change

Thanks to Patient Opinion this patient was seen by a consultant at East Surrey Hospital this morning.

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