"Dental services"

About: North Lancashire Teaching PCT / Emergency dental service

(as the patient),

Had my 6 monthly dental check today - as soon as i walked into the surgery i felt the dentist was arguing.

For 6 months this is my second visit to them, my previous dentist prescribed duraphat 2800 ppm flouride toothpaste.

Last time no problem prescription for 4 tubes as usual this time told i did not need it i was told previously that the enammel on my teeth was very thin and this would improve it.

This dentist told me the enammel was very thin and i did not need this toothpaste. I told her I was not coming here to argue with her and i wanted the toothpaste.

She did a prescription at my insistace 50ml i normaly have 4x75ml.

Then when she examined and cleaned my teeth was very rough with me. I will not be returning to this practice again.

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Responses

Response from Steven Edwards, Manager, Strategic Planning, Lancashire Care NHS Foundation Trust

Thank you for taking time to provide feedback on your recent experience. We are keen to ensure we investigate the concerns you have raised as thoroughly as possible. Can I request that you contact Joanne Maudsley Dental Service Co-ordiantor on 07535132903 to provide us further details about the dental surgery you visited.

Regards,

Debbie Foord

Service Improvement Manager

Adult Community Network

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Response from Steven Edwards, Manager, Strategic Planning, Lancashire Care NHS Foundation Trust

Thank you for contacting Joanne Maudsley to discuss your recent experiences. Unfortunately we were unable to resolve this issue as the dental surgery involved is not one of the services provided by Lancashire Care. We have provided contact details for the Dental Services Manager for the Fleetwood area whom we hope can investigate your concerns to your satisfaction.

Regards,

Debbie Foord

Service Improvement Manager

Adult Community Network

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