"Excruciating lumbar back pain"

About: Solihull Hospital Solihull Hospital / Accident and emergency

(as the patient),

Normal painkillers did not work at, i knew i needed help, rang gp out of hours they promptly told me to get to nearest a&e but i dont drive and couldnt get into a car anyway with gas and air or morphine first, the ambulance arrived quickly after i explained situation, excellent care and assistance, straight to Solihull hospital was seen promptly and after medication was admitted to Amuy ward for a week. I received excellent care and attention, medication, food, drink,assistance and most importantly nothing was too much trouble, i was discharged to havean mri at Heartlands a few days later.

I received my scan 28/05/2012 and despite being so pleased and shown excellent care, i am still awaiting results of scan due to staff holidays, i know they deserve them and work hard, but my gp will no longer prescribe my diazepam and without i am in pain again, so i need results urgently. i have rung several times and a very helpful secretary tells me results awtg Doctors actioning.

The nhs has always been excellent to me and my family, but my own gripe is the time waiting for results, i worry what's wrong as situation not improving and without strong medication getting worse again.

In general please continue excellent service, but results are important to us patients also, sure you know that anyway.


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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust We are preparing to make a change

picture of Simon Jarvis

Thank you for taking the time to leave such positive feedback which we will certainly share with the teams involved with your care. I am sorry you experienced delays with your results and would like to reassure you that we are working hard with our GP colleagues to, where possible, speed up the reporting of these in future.

Thank you again & best wishes

Simon Jarvis

Head of Patient Services & Engagement

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