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Care Opinion

A & E are very nice and friendly.

Story from nhs.uk

"A & E are very nice and friendly."

About: Darent Valley Hospital

What I liked

A & E are very nice and friendly.

What could be improved

Doctors are very rude and waiting times too long. More tests to be carried out while in a&e.

Anything else?

Doctor was very rude when we got to see him, causing me to get very upset and putting me in more pain. After complaining about doctor did we get to see another doctor. Sent home with pain relief as doctor could not find out what was wrong after a examation and blood tests. I left Darant Vally feeling very upsert and in more pain when i first arrived. Not being very happy with the treatment i recevied and still feeling very unwell attended a different hospital who diagonised my problem within 10 minutes of seeing doctor and was given approaite medication and pain relief which i was not offered at Darant Valley.

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Responses

Response from Darent Valley Hospital 11 years ago
Darent Valley Hospital

Submitted on 12/06/2012 at 10:00
Published on nhs.uk on 13/06/2012 at 04:01

I am sorry that our staff in our Accident and Emergency Department were unable to diagnose your problem. I would very much like to find out more about what happened, so the doctors involved can learn from your experience.

I would be very grateful if you could please contact me on the details below, so I can investigate further.

Jenny Kay

Director of Nursing

01322 4286578

jenny.kay@dvh.nhs.uk

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