"Ten hours wasted waiting due to poor organisation..."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
What I liked
The Health Care Assistants offered me more respect and dignity and showed more understanding and compassion than the so called 'trained' nurses.
What could be improved
Their was a distinct lack of communication from all staff as I was given little or no information concerning waiting times (excessive), the success of my operation (I was told that it 'went well'), aftercare (I don't know if my dressings will need changing), physio (I was given a pair of crutches and a brief lesson on how to use them but that was it) or follow ups (I was told that an outpatients appointment would be sent to me).
I was told to come in at 7AM for my operation and not to eat or drink after midnight the previous day. I sat in the admissions room until 1PM (6 Hours!) and could not get a single bit of information as to how long I would have to wait or why things were taking so long. I went 13 hours without having anything to eat or drink and my mouth became so dry that they had to allow me a few sips of water as I could hardly speak. By the time they came to take me into my operation I felt much, much worse than I have done for a long time. I was told that I would be discharged by 10AM the following morning but had to wait for nearly 4 more hours until they finally let me go just before 2PM because nobody could be bothered to go and get my medication from the pharmacy. Eventually I had to threaten to discharge myself before one of the nurses begrudgingly went and got my medicines; had I not done so, I probably would have waited much longer. I left hospital feeling exhausted, uncomfortable as well as angry and frustrated with the poor organisation and lack of feeling that was shown towards me. The nurse who eventually condescended to get my medication was actually angry at me because I'd dared to make a fuss.