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Efficient, friendly and professional

Story from nhs.uk

"Efficient, friendly and professional"

About: Cumberland Infirmary

What I liked

My wife was taken to Cumberland Infirmary after breaking her ankle on Skiddaw.

The staff were absolutely fantastic! The A&E staff were extremely efficient with no waiting times between examinination, x ray and re positioning of the ankle under sedation.

The staff were first class and so friendly and helpful....even providing me with maps and route guides how to get back to Ambleside.

NHS & health MP's should visit to see for themselves a model to design all hospitals on. I simply couldn't believe how impressive the whole process was.

The ward staff were equally as friendly, providing her with a snack bag as it was early evening and was offered something to eat. The staff were always welcoming at visiting times and were very good following her operation.

A big thank you to the Staff nurse in A&E who was so friendly and throughout the time spent in A&E until transfer to the ward! Thanks ....if only all NHS staff were like you!

I must also mention the parking charges at the hospital were very reasonable which again other PCT's could learn from!

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Responses

Response from Cumberland Infirmary 10 years ago
Cumberland Infirmary

Submitted on 03/02/2014 at 16:50
Published on nhs.uk on 04/02/2014 at 03:00

Please may we apologise for the delay in sending a response to you after you had taken the trouble to let us know about the care your wife received from the Cumberland Infirmary following her fall. It has been very amiss of us and we are doing our best to improve on this. Thank you for telling us that you felt the staff were first class, friendly and helpful. It is really reasurring to hear this especially as you must have had a stressful time. We hope the fall has not deterred you from visiting our wonderful county! It is really important for us to listen well to all the feedback we receive every year from patients and families – we know it allows us to pay proper attention to the things that really matter to them. So thanks you for this and apologies again for having taken so long to make contact.

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