"Good solid proactive approach to care.. Open and..."
About: Grantham & District Hospital Grantham & District Hospital Grantham NG31 8DG
Posted by Mrs C Bradley
What I liked
It was my mother who used this service. In fact she had been admitted to Grantham on 3 occasions this year and we were impressed on each occasion by the ethos of the hospital and the care given. My mother has been to 6 other hospitals over recent years and along with Basingstoke Hospital this scored the highest. As her main carer I had never been able to speak to doctors in the way I was able at Grantham. All staff were proactive in my Mother's care. In particular Ward 6 staff were exemplary. My mother died on this ward and my family and I were treated with such care and respect it was impossible to fault them. If every hospital ward operated as this one did I think we would all be very happy with the NHS.
My thanks to you all.
What could be improved
Taking this in context - the service was still good but the communication between the emergency assessment unit and the wards was patchy. Information had been gathered on my mother over a few days and this was not summarised at handover times.