"Disappointing"

What I liked

Very disappointed when we arrived, the ward was padlocked and the staff were waiting for security to unlock the ward which meant that everything was running late.

Once the ward was unlocked we were asked to wait in the day room so that the staff could make up beds etc.

It would have been nice if someone had taken just 2 minutes to come to the day room and just apologise for being locked out and inform everyone what was happening and what would happen next. What happened to basic communication skills? Some people were clearly very anxious as they were having exploratory procedures and a simple 2 minutes might have helped to reduce their stress and anxiety somewhat.

The staff were excellent once they finally got round to dealing with the patients but such a poor initial experience.