"Sometimes brilliant sometimes not. Its random,..."

About: The Great Western Hospital

What I liked

Some staff are brilliant, and do ther upmost to make the experience as good as possible. Thanks to them. You are treated with dignity, and given the information that you require

What could be improved

Some staff having a better bedside manner, and if they are having a bad day, not to convey that. They are public servants, and I suggest they think of that when dealing with the public. I understand that this can be difficult sometime, especially dealing with all stratas of society. I am always polite and deserve that from staff.

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Response from The Great Western Hospital

Thank you for your comments about the Ophthalmology services at GWH. Putting our patients first is at the heart of everything we do and we are sorry to hear that you felt some of the staff did not treat you in the way you expected. We take comments from patients very seriously and would invite you to contact our Patient Advice and Liaison team (PALS) should you wish to discuss this further. They can be contacted on 01793 604031 or by email at pals.team@gwh.nhs.uk

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