About: Eastbourne District General Hospital

What I liked

The vending machine!

What could be improved


After falling badly and noticeably injuring my foot/ankle (black bruising all over and under foot/toes!) I went as any normal person would do down to A & E. This was about 9am. Was told the EWT was 6 hours. It was packed to the brim. I had to stand due to lack of seating and it was only when a kind member of public notified staff that with the injury I clearly had I waas having to stand did they come over with a wheelchair for me to sit on. For those that are familiar with these hospital wheelchairs you will know that they have to be manouvered by somebody else as it is not possible to do this yourself. When I was eventually called in at 2.30pm to be "booked in" they gave me paracetamol and told me to go and wait back in the waiting room to be called for an X-Ray. No help was given with the wheelchair or with walking me to the room so I had to very embarrassingly crawl as I could not walk. Staff looked on at me and turned away. Was humiliating. At around 4.30pm I was finally called in to be examined and then wheeled straight back out due to the bed I had been given being needed. At around 5.30pm I had the X-Ray and the way in which the radiologist handled me and my injury was horrible. I was clearly crying out in pain as he twisted and turned my ever swelling, ever bruising foot/ankle and he just continued no apology nothing. Another hour passed and I was eventually called in to be told that it would take a consultant two weeks to look at the X-Ray - what sort of consultants are these people?! They strapped me up gave me co-codamol and sent me on my way. I had to ask for crutches which they very reluctantly gave me. Turns out I had a hairline fracture and what did they do with these results? Nothing. "Take painkillers if it gets any worse thank you bye". Makes me wonder what they're care would be like if they were admitted themselves. First class treatment for their own no doubt!

Anything else?


Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Eastbourne District General Hospital

Please contact our PALs department on (01323) 435886 if you would like to discuss this matter further.