"communication between my GP and the Sports..."
About: Leicester General Hospital Leicester General Hospital Leicester LE5 4PW
Posted by Anonymous
What could be improved
communication between my GP and the Sports Medicine Dept.
my appt. has for some reason been cancelled on the day (less than four hours notice) not mentioning that I had not received any letters to confirm my appt. I had to ring the hospital three times only to find out that until the actual appt date no-one seemed to have known anything about my appointment. no apology... [of course]...
i think even in my previous hometown/GP/hospital... patients (=people!=human beings) would find this outrageous.
the system is actually unable to 'care about' you the system 'can' actually achieve very little; but every system involves a lot of people - who in this case simply do not quite know how to do their job, nor do they possess any manners let alone politeness which at my age we used to learn from our hard working parents and teachers.