"Useless and not especially helpful especially if..."

About: William Harvey Hospital

What I liked

The nurse was very friendly and helpful.

What could be improved

The doctor could have listened to the patient and didn't seem particularly interested in his symptoms. The doctor just gave out a prescription for pain relief which I told them no longer worked. The answer: just try it again. Seems like they don't care if you are in pain, just get you out of A&E as quick as possible

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Responses

Response from William Harvey Hospital

Thank you for taking the time to feedback, I was disappointed to read about the experience you had recently in the Emergency Department at the William Harvey Hospital. On the occasions when we don’t meet our normally high standards we try to learn from experiences so that we can improve the care for our future patients, if you would like if you would like to let us know your concerns you can do so by contacting our Patient Experience Team either by telephone 01227 783145 or via email at patientexperience@ekht.nhs.uk

Many thanks

Patient Experience Team

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