"Pleased with accident and emergency visit"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

I was seen by a lovely caring nurse (Andrea) who explained how i would be seen in the hospital and how long i would be expected to wait.

She even managed to get me an emergency appointment with an out of hours doctor rather than wait for hours to be seen in a busy hospital.

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Responses

Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

I am pleased on this occasion that we were able to direct you to an appropriate service. It is confusing working out where you should access treatment. Andrea was delighted with your story.

Sister G Fotheringham

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