"Conflicting advice about my ankle from Sentinel doctors"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

I saw two members of staff about the possibility of having an operation on my ankle. The first seemed very keen on putting me off the experience, explaining that it was a very serious procedure with a very long recuperation. However, they then consulted a colleague who advised that it was a "no brainer" that I should go ahead. However, I am going to Derriford for a second opinion. I therefore left slightly confused but do value the opinion of both of your staff.

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Response from Sentinel Healthcare

Dear energy870

Thank you for adding your feedback.

In order to answer your query thoroughly we will need to know your identity. I wonder if you would be happy to email the details of your NHS number to us on ply-pct.sentinel@nhs.net.

This is a secure email address and your email will only be read by a member of our team. We can then find out who you saw and seek their advice.

With best wishes

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