"An excellent hospital"

About: Heartlands Hospital

What I liked

These comments concern the care taken by staff at Hearlands Hospital of our elderly cousin. He was in hospital for nine weeks, cared for first in Rowan Ward, then ICU, HDU and for the last few weeks in Ward 3 Renal Ward. All staff at all times were caring, kind and concerned. The multi-disiciplinary liaison and co-operation was excellent. As relatives were were also treated with care and kindness by all staff from cleaners to consultants. We were kept fully informed at all times and were fully involved with all decisions. We cannot speak highly enough of the care received and thank all concerned.

What could be improved

The car park and barriers! Car park staff however were always helpful.

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Responses

Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Thank you very much for sharing your feedback with us and we are very happy to hear your cousin received the care and attention we expect for all our patients. I will ensure your feedback is shared with the staff from all the areas you have mentioned.

Sadly, there never seems to be enough car parking spaces at peak times i.e. clinic times, visiting times etc but our car parking team are working hard to provide more spaces for our patients and visitors.

Thanks again

Catherine Williams

Patient Engagement Department

Response from Heartlands Hospital

Thank you very much for taking the time to share you feedback with us. We are delighted to hear your cousin received good care on all the wards/areas he was a patient on.

We will ensure your feedback is shared with the staff in the areas you have mentioned.

Catherine Williams

Patient Engagement Department

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