"Communication could be better at walk in reception"
About: Knowsley NHS Walk-in Centre, Huyton Knowsley NHS Walk-in Centre, Huyton Huyton L36 6GA
Posted by julietta (as ),
I use the walk in centre quite frequently as I am Foster carer. The one I use has a reception that is chest high to me and I have to look over it to speak to the top of someones head.
Every time I go I have to say I am hard of hearing and unless I see your mouth I don't know what you are saying. They are busy typing with their head down while asking you questions.
My other concern is that I am sometimes asked questions that I can't answer because I don't have that information but they seem surprised and ask if they can put anything in ie religion.