"A very unpleasant experience."

What I liked

Seen to quite quickly

What could be improved

Staff attitudes/training issue

Anything else?

I had the misfortune of having blood tests taken today which was the second time in recent months. I arrived to an empty waiting area which was a welcome surprise. Sadly though I was seen by the same phlebotomist as in my first vist. I knew I was in for a painful time. I would regard my veins to be quite prominent and know one has ever had any difficulty obtaining blood from me before. The assistant was polite, however she was quite rough and applied excessive pressure when she inserted the needle. It felt like it had been rammed in. As she continued the pressure became quite intense. I commented that it really hurt, but her only response was to half smile. I was very pleased to leave. Several hours after leaving I am now left with a hard bruised lump in my arm.