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Care Opinion

A complete nightmare.

Story from nhs.uk

"A complete nightmare."

About: Manchester Royal Eye Hospital

What could be improved

A 5 hr wait this time! Too many patients . I heard two nurses saying they were having a break for a fag. I accompanied a 90 yr old patient and reception staff were really off hand and talking very quickly with foreign accents can be difficult for somebody who is deaf.

Anything else?

Two Dr's and 50 patients is ridiculous!

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Responses

Response from Manchester Royal Eye Hospital 11 years ago
Manchester Royal Eye Hospital

Submitted on 10/08/2012 at 16:48
Published on nhs.uk on 05/09/2012 at 20:59

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eve Koutidou, Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department, Central Manchester University Hospitals NHS Foundation Trust 11 years ago
Eve Koutidou
Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department,
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 17/08/2012 at 13:41
Published on Care Opinion on 22/08/2012 at 09:51

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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