"Frightening and intimidating."

About: University Hospital Of North Durham

What I liked

The ward sister was nice.

What could be improved

The HCA's need to have more respect for the patients. I was actually intimidated by one of the HCA on the ward. Post Op patients need more help with personal hygiene needs. Post op analgesia was a bit of a lottery. I was discharged far too early despite my protests. Noone listened to me and as a result I spent 5 very uncomfortable days at home. My wound came open and I ended up back in hospital. There was a general lack of respect shown by doctors towards patients, from junior doctors upwards.

Anything else?

I would never go back to this hospital as an in patient.

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Ms Wailes,

Thank you for providing feedback on your admission to the General Surgery Ward at University Hospital North Durham in December 2011.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774