"B50 - fantastic professional team"

About: B50

(as a staff member posting for a patient/service user),

A compliment letter has been received by ward B50:

I am gradually settling into a more normal routine at home, although I do find it all rather unreal. I would like to thank all those who looked after me especially TB, SR and NM.

Please convey my thanks to the rest of the staff.

You all add up to a fantastic professional team, often working in the most trying of circumstances, demanding great patience. I don't envy you; you have my admiration.

I feel that I am now on the slow road to full recovery. Neither shall I forget the patients I met on B50.

Once again, many thanks for all your help. Keep up the good work

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Responses

Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust

The following response has been sent to the patient who sent the compliment:

The ward are always pleased to receive feedback on patients experiences on the ward, whether they are positive or negative. It helps us to develop and change our service provision and practice. However, its always a pleasure to receive such positive comments from our patients and I will ensure all the team are aware of them, especially TB, SR and NM.

I am pleased to hear that you feel you are on the road to recovery, I know that the Community Mental Health Team will continue to provide support to you at home.

Thank you again for taking the time and trouble to let us know your thoughts about us and our service here on B50.

Helen Forrester

Ward Manager, B50

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