"Problems getting an appointment and long waiting times at my GP"

About: Hull Teaching PCT

(as the patient),

I always struggle to get an appointment at my GP at Haxby Group Practice, even though I ring when they ask and can travel to any of thier sites.

It took a week of ringing every day before I got an appointment, when I did I was made to wait a full hour before being seen. The GP was very good but never appologised for keeping me waiting.

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Responses

Response from PALS and Complaints Manager, NHS Hull

I am sorry to hear of your experience, please can you call NHS Hull Patient Advice and Liaison Service (PALS) on 01482 344616 or e-mail h-pct.pals@nhs.net to discuss your concerns in more detail?

Alternatively, you can contact the Practice Manager at the surgery to discuss your concerns.

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