"Very good - prompt, professional, considerate and..."

About: Luton & Dunstable Hospital

What I liked

My mother visited Audiology to see if her hearing could be improved. She was nervous but the staff made her feel relaxed from the start. The visit was thorough, professional and caring. She was tested, all options discussed and an hearing aid fitted in one visit. She came away reinvigorated by her improved hearing - and praising the staff who treated her with great kindness. We could not have wanted better treatment - it was superb.

What could be improved

Nothing - the staff were prompt, professional and extremely caring.

Anything else?

We would thoroughly recommend the L&D - it's the best hospital in the region.

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Responses

Response from Luton & Dunstable Hospital

Thank you for taking the time to leave such positive comments, these have been passed onto the Audiology Department. We are very pleased to hear that we were able to help ease your mother’s fears by providing a thorough and efficient service in a kind and caring way.

We hope your mother continues to enjoy her new hearing aid! Finally thank you for saying we are the best hospital in the region – great praise indeed!

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