"Left hand does not know what the right hand is..."

About: The James Cook University Hospital

What I liked

Needed new hearing aids.

What could be improved

Phoned the hearing aid clinic at James Cook, was told I could be seen at my local hospital (Redcar) instead. Was asked to call into the drop in centre to have new impressions made for new hearing aids. Called in and waited for over 90 mins to be told they would send a letter with an appointment!!! Was originally told that it would be done there and then. Why not just make an appointment over the phone when I originally called instead of wasting my and my sons time

Story from NHS Choices

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Responses

Response from The James Cook University Hospital

South Tees Hospitals NHS Foundation Trust did not receive your concerns due to technical difficulties. We are sorry you have had cause for concern regarding your visit to The James Cook University Hospital. If you would like to discuss your concerns further, please contact the Patient Relations Department (PALS) on 01642 854807. Thank you