"Amazing, kind, caring, dignifed and respectful."

About: Hertford County Hospital

What I liked

I am writing this on behalf of my mother who sadly died recently after admission to MAU and then DIgswell ward. I myself am a critical care outreach sister at worcestershire acute NHS trust, so could have been a harsh critic!

I witnessed the care and management of my mother on Digswell ward and i can say whole heartedly that from health care assisstants right through to the medical team of doctors my mother recieved exemplary care, i could not have wished for better for her last few difficult days.

information given to me was appropriate and timely, staff were polite and caring nothing was too much trouble, she was treated with dignity and respect.

What could be improved

Main reception- grumpy and not personable- this is the 'shop front' for many people who are sometimes distressed so feel this is something that may need adressing

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Response from Hertford County Hospital

Many thanks for your feedback, but before commenting further on that please accept our condolences on your mother's recent passing. We know that this is often a very difficult time for families, so to take the time to bring your observations is appreciated all the more so. We know that our colleagues on Digswell ward at the QEII will be delighted that you thought so highly of the care they provided to your mother whilst she was with them. And while we know that they will see that this is what they do day-in, day-out, we're also sure they'll be really chuffed to read your kind words of praise. On the reception front, we agree - and it's an issue we're addressing!

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